How to use the Microsoft Sculpt Ergonomic Desktop in Windows 10 The Microsoft Sculpt Ergonomic keyboard and mouse provide time-saving features for Windows 10 users while promoting healthy computing. May 30, 2016 Wedge Mouse and Keyboard is not working with Windows 10 I have installed Windows 10 in a Samsung Tablet and I'm unable to connect my Microsoft Wedge mouse and keyboard, those worked fine in Windows, 7, 8, 8.1, but now with 10 is not working fine, and I have not find suggestions to fix it.
Ok, I jinxed myself. My Microsoft Wedge Keyboard and Microsoft Sculpt Comfort Mouse are giving me problems connecting via Bluetooth. It really upsets me because these are Microsoft products, and when I talked to tech support, they had no idea what to do. She actually wanted to make an appointment at the MS Store for me to see a tech because she honestly didn't know what to do.
These are YOUR products, not another brand. I finally got them both to connect (on my own, just trying over and over), but they failed over and over, before that, and I don't know why. If the problem raises my blood pressure, it bothers me, lol Does anyone else have these products, and have Bluetooth issues? Sure, I could just attach my purple type cover and forget it, but I really like these, and I just want them to work. For my BT mouse (RAT M) I usually turn it on AFTER but that should not make a difference as it appears that you get connected and then it drops. I forgot about the pen.
Now that isn't spotty or disconnect does it? I have seen other posts where people report the pen being intermittent.
If you remove the pen and the speaker and only use one of the keyboard and mouse how does this function? When I refer to remove - I mean to power them off or to remove them beyond the bluetooth range (theoretically 200ft).
I'm sure you can power off the speaker. Pen not too sure if you can just remove the main batteries or you need to remove the button cells.
I know this is extreme; but just trying to eliminate interference or saturation completely. My pen has never given me a problem, ever, neither has the speaker. I asked an MS tech if you can have too many Bluetooth devices paired at once, and he said no. I actually don't get connected, then drop. I turn on my SP3 expecting this mouse and keyboard to work, and they don't. My type cover always works on boot up.
I could try unpairing the other devices, but that would really suck if I have to re-pair an item every time I want to use it. They are never all connected at the same time. The most devices connected via Bluetooth was only once, the keyboard, mouse and speaker. You didn't say how long you've had them but I would certainly make an appointment and take them into a MS store and let a tech there do some hands on troubleshooting. As a tech I know that it is a whole lot better to have hands on time with equipment when troubleshooting. You were lucky if you were able to communicate clearly with online tech support.
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I've heard that they farmed out online support overseas, although I don't have first hand experience with Microsoft but I have with other manufacturers and it can be harrowing understanding heavily accented support staff. That said, I assume that the phone support person asked you to do the basics such as impairing both the keyboard and the mouse and start over. Possibly a re-boot to clear out the system before trying these.
I have some Bluetooth keyboards and mice and I have had similar difficulties with mine. I have a wedge mouse from MS along with another manufacturer. My keyboard wasn't a Microsoft either. I found that USB mice and keyboards seem to work much better so I've switched to using USB devices now.